Refunds and Exchanges

Last updated 22 March, 2024

Exchanges

Is there a problem with your order? We only exchange items under special circumstances, which will be evaluated on a case by case basis. PLEASE DO NOT ATTEMPT TO RETURN ITEMS WITHOUT PRIOR APPROVAL.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are situations where exchanges are not possible:

• Item with obvious signs of use.

• Any item that is returned more than 7 days after delivery.

• Sale items. Only regular priced items may be exchanged. Unfortunately, sale items cannot be returned or exchanged.

• If the item being exchanged is a higher value than the items being replaced, then the buyer is responsible for the difference in cost.

Refunds

Refunds are subject to the same rules as exchanges. Depending on the circumstances, AN EXCHANGE OR PARTIAL REFUND MAY BE OFFERED AS AN ALTERNATIVE.

Damage Due to Shipping

While we endeavor to package your item for safety for transit, shipping accidents do occur. If you received your order damaged, please contact so we can initiate the process of filing a shipping claim. Please save all packaging materials and damaged goods. Please take photos of the package if the damage is visible on the outside, as well as taking photos of the damaged item itself.

Return Shipping 
Buyers are responsible for paying for their own shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.